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Refund Policy

Last updated: April 25, 2026

We want you to be happy with BidPilot. This policy describes when and how we issue refunds for the Pro subscription.

1. 7-day money-back guarantee

If you upgrade to Pro and decide it isn't right for you, you can request a full refund within 7 days of your first Pro payment. No questions asked. After the refund, your account is moved back to the Free plan.

2. Brazilian consumers — right of withdrawal

Under Article 49 of the Brazilian Consumer Defense Code (CDC), if you signed up online you may withdraw within 7 days of contracting and receive a full refund. This right applies in addition to the guarantee above.

3. Recurring renewals

Pro is a monthly subscription that renews automatically. To avoid the next charge, cancel before the renewal date from Settings → Billing. Renewal charges are generally non-refundable, except where required by law or in the situations below.

4. Refunds we will consider after 7 days

  • You were charged twice for the same period (duplicate charge).
  • You were charged after a successful cancellation (our error).
  • An extended Service outage (more than 48 hours in a single billing cycle) materially prevented you from using Pro features.
  • Unauthorized charge — we will investigate and refund if confirmed; you should also contact your card issuer.

5. What we generally do not refund

  • Partial months after you used the Service during the period.
  • Forgetting to cancel before renewal (please use the cancellation reminder).
  • Dissatisfaction with AI output quality after substantial use, beyond the 7-day window.

6. How to request a refund

Email support@upbidpilot.com from the address on your account with:

  • The email associated with your BidPilot account.
  • The date and amount of the charge.
  • A short reason (helps us improve, not required).

Approved refunds are issued back to the original payment method via Stripe. Card refunds typically appear within 5–10 business days; the exact timing depends on your bank.

7. Chargebacks

Please reach out to us before disputing a charge with your bank. Chargebacks are slower for both of us and may result in account suspension. We aim to resolve any legitimate billing issue within 2 business days.

8. Contact

Questions? Email support@upbidpilot.com.